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Privacy Policy


This Privacy Policy was last updated on February 4, 2021.

Our Commitment to Privacy

Personal privacy is important and We acknowledge and respect the desire of individuals for personal privacy. 

Our Privacy Policy is intended to comply with the British Columbia Personal Information Protection Act

We intend to regularly review Our privacy policies and practices and reserve the right to change the provisions of this Privacy Policy at any time. 

Notice that changes to our Privacy Policy have been made will be indicated on the Policy the date it was last updated.

What is Personal Information?

Personal information” is personally identifiable information such as your name, residential address, business address, and e-mail address or any other information that can be used to identify an individual or about an identifiable individual. 

We are not in the business of collecting anyone’s personal information except to the extent it’s needed in relation to the sale, marketing, and promotion of Our products and related services, supporting Our product sales, and communicating with customers and prospective customers.

We collect personal information when you provide it to Us, such as if you choose to communicate or register with Us before or after ordering any of Our products available on Our web site (our “products”) or if you visit Our web site (at www. and choose to provide Us with details about yourself, including your name, telephone number, and email address to inquire about any products We may offer. 

Collecting and Using your Personal Information

We sell products mainly to individual end-user customers. 

We collect personal information to allow Us to contact our customers or potential customers in the normal course of business. 

We may also collect certain personal information when you access Our web site, such as the name of the internet service provider and the Internet Protocol address through which you access the Internet, the time you access Our web site, and the pages that are accessed at Our web site. 

We use this information to help Us improve Our web site to make it more informative for Our customers and potential customers. 

We may also collect personal information from doing business with Our suppliers or proposed suppliers by collecting particulars of the individuals with whom we need to communicate in the normal course of business or proposed business.

Other than what we’ve noted above, We do not monitor the behaviour or track the activities of any individuals after they leave Our web site.

Non-Personal Information

We also collect non-personally identifiable information about individuals in a number of ways, including tracking visits to Our web site activities through your IP address, computer settings, or search keywords used which let Us know more about whether different aspects of Our web site are informative or of interest to potential customers and customers. 

We may collect, use, transfer, and disclose non-personally identifiable information for any purpose. 

If We combine non-personally identifiable information with personal information, the combined information will be treated by Us as personal information for so long as it remains combined.

Anonymous or “non-personal” information gathered by Us through accessing Our web site or communicating with Us may be used for technical, research, and analytical purposes. Information collected through surveys may be used by Us to analyze Our services, target market, and to develop or enhance Our services.

We reserve the right to use, disclose, sell, rent, or trade aggregated, non-personally identifiable data provided that such data is not linked to any specific individual.

We do not release Personal Information in the normal course

Unless you specifically authorize Us to release your personal information, or release is required or permitted by law, We will not sell, lease, license, or trade your personal information to any other third parties. 

Personal information collected by Us is processed and stored in Canada directly by Shopify Inc. Personal information is also disclosed to, and processed and stored by Google LLC in the normal course of communicating with us by Google LLC’s Gmail app, and through our use of the Form Builder app provided by Hulkapps Inc. If you access Our web site through Instagram, then your personal information is likely processed and stored by Facebook Inc.

Thus personal information may be subject to disclosure in accordance with the laws applicable in Canada  and the United States where Shopify Inc., Google LLC, Hulkapps Inc., and Facebook Inc. physically locate their servers in relation to their software services. 

Your personal information may be accessible to regulatory, law enforcement, and national security authorities of those jurisdictions, and may be subject to disclosure in accordance with the laws of those countries. Such laws may or may not provide the same level of protection for personal information as do the applicable laws of the jurisdiction in which you ordinarily reside.

We only share personal information with third parties, such as Shopify Inc, Google LLC, Hulkapps Inc. and Facebook Inc. in the normal course of using their software services offered to Us as a user/subscriber, ancillary to our business of selling products.

If We are involved in a merger, acquisition, or any form of sale of some or all of Our assets, We may transfer any and all personal information We collect to the relevant third party. 

Informed Consent

We will only request personal information that We need and will only ask for it when it’s needed. 

Generally, this is going to be in the context of doing business with Our customers or proposed customers, and suppliers or proposed suppliers. 

So if We ask you for personal information, it will either be self-evident why We’re asking for such information, or if not, We’ll explain to you why such personal information is needed and what We are going to do with it.

We will seek your prior consent to the collection, use, and disclosure of the information as required by applicable privacy legislation. Your consent may be provided orally, or through use of Our web site.

Some examples associated with Our processing of your personal information will relate to purchase orders, after-sale support services, sending invoices, following up on payments, or responding to emails requesting more information about Us or Our products.

You’ll always have the right at any time to remove your consent from any such processing or collection of your personal information by contacting Us by email at But withdrawing your consent is subject to certain allowable exceptions (e.g., We need the personal information to provide or to continue to provide Our products or related services, or, if the withdrawal of your consent would frustrate the performance of a legal obligation We may have) (this is explained in more detail below under the headings Storage Under Applicable Law and Withdrawing Consent,). 

Note that if you decide to withhold or withdraw your consent to certain uses of your personal information, We may not be able to sell Our products to you.

Storage under Applicable Law

Subject to applicable laws in British Columbia, Canada, We may collect, use, or store personal information without your consent in the following limited circumstances:

  • when the personal information is available from a public source (e.g. a telephone directory);
  • to protect Us, Our suppliers, customers, and others with whom We may do business from fraud;
  • to investigate an anticipated breach of an agreement or a contravention of law; or
  • when such collection, use, or disclosure of personal information is permitted or required by law.


Cookies and Other Technologies

Yes, Our web site uses “cookies” to collect information anonymously, helping Us understand user behaviour and preferences insofar as Our web site is concerned. 

A cookie is a small text file that is stored on the device you use to access a web site. 

“Cookies” contain a unique identification number that identifies your browser, but not you, to Our computers each time you visit Our web site. We treat information collected by cookies as non-personally identifiable information.

We may collect information about your mobile device, computer, or other hardware device from which you access Our web site including your IP address, operating system, and browser type. This is statistical data about Our users’ browsing actions and patterns and does not identify individuals.

Our website, email messages, and advertisements for products may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our web site people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, We also treat these identifiers as personal information. 

Similarly, to the extent that non-personal information is combined with personal information, We treat the combined information as personal information for the purposes of this Privacy Policy.

We also use cookies and other technologies to remember personal information when you use Our web site. Our goal in these instances is to make your experience with Us more convenient and personal. For example, knowing your first name lets Us welcome you the next time you visit Our web site. Knowing someone using your computer or device has downloaded a particular application from Our web site or is interested in a particular service helps Us make our advertising and email communications more relevant to your interests. We may provide you with customized advertisements, content, and information; monitor and analyze the effectiveness of Our web site content and third-party marketing activities; and monitor aggregate site usage metrics such as total number of visitors and pages viewed. And knowing your contact information helps Us provide you with better customer service.


Disclosure to Third Parties

At times, We may make certain personal information available to strategic partners that work with Us to provide services, or that help Us market to customers. Personal information will only be shared by Us to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.


Service Providers

We share personal information with companies who provide services such as information processing, fulfilling customer orders, delivering Our products to individual customers, managing and enhancing customer data, providing customer service, assessing  interest in Our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever We sell our products or our customers are resident.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for US to disclose your personal information. We may also disclose information about you if We determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.


You have the right to make sure that the personal information that We have concerning you is accurate.

If you have questions about the accuracy of factual information We may have about you, you will have access to that information in order to verify and update it, or ask Us to delete it. 

We take reasonable efforts to ensure that personal information We receive, use, and store is accurate and complete. If you are noted as a contact for a licensee or prospective licensee of Our software, you will always have the opportunity to modify the personal information you provided to Us by requesting correction of your personal information in order to ensure its accuracy and completeness. 

Please send any request to access your personal information in writing, to  and provide sufficient detail to identify the personal information sought. 

If your personal information is demonstrated to be inaccurate or incomplete, We will, so far as practicable, and as soon as practicable, correct your personal information to the extent required. 



Our web site has industry standard security measures in place to protect the loss, misuse, alteration, or unauthorized access or disclosure of the information under Our control. 

We also use a variety of security technologies and procedures to help protect personal information such as encryption using Secure Socket Layer (SSL) technology, passwords, and physical security. 

While there is no such thing as "perfect security" on the Internet, We take all reasonable steps to ensure the safety of your personal information. 

The transmission of information via the internet is not entirely secure and thus We can’t guarantee the security of your personal information transmitted to Us online. 

Thus any transmission of personal information by you is at your own risk.

Your Information

You have the right to request access to your personal information.

You also have the right to know how We use your personal information and to whom it has been disclosed, subject to certain limited exceptions. 

You can avail yourself of this right by contacting Us and We will take all reasonable steps to assist you with any legitimate request for access. 

Please send any request to access your personal information in writing, to  and provide sufficient detail to identify the personal information sought. 

We will make the requested information available within 45 calendar days. If We need more time,  We’ll provide written notice of an extension to enable Us to fulfil the request. 

If for any reason We are not in a position to respond to a data access request, We will let you know. 

If a request is refused in full or in part, We will notify you in writing, providing the reasons for refusal, and the recourse available to you. 

Deleting Your Information

You have the right to request that your personal information is erased by Us. 

Please provide any request to erase your personal information in writing, sent to and provide sufficient detail to identify the personal information sought.

We will respond to all requests for erasure within a reasonable amount of time or provide you with written notice of an extension where We need additional time to fulfil your request. 

If you ask Us to erase your personal information, We’ll use commercially reasonable efforts to remove your personal information from Our files, however, We may not be able to delete some of your personal information to the extent that it’s still necessary in relation to the purposes for which it was collected, or in relation to a legal obligation We have. We may also retain, use, and share your “non-personal” information that We previously collected prior to your request for erasure.

Links to Other Web Sites

Our web site contains links to other web sites. 

We will not be responsible for the privacy practices or the content of such other web sites and We expressly disclaim all liability associated with your use of and the content of such other sites. Such other sites will probably also have their own cookies, which they control and over which we also disclaim all liability for.

How long do We hold Personal Information

We will retain personal information in accordance with applicable privacy and tax legislation. 

Other than as specifically noted above in this Privacy Policy, generally, We only retain personal information for the duration of any contractual relationship with a customer, or as required for tax purposes, legal purposes or obligations, audit purposes, or seven years, whichever is shorter.


Revisions to this Privacy Policy

We expect to revise this Privacy Policy from time to time, reflecting changes in technology, customer feedback, and applicable legislation. 

Please ensure that you refer to the current version of our Privacy Policy. 

All changes or replacements to this Privacy Policy are effective immediately upon posting on Our web site. 


Withdrawing Consent

Except as required by law, We won’t use or disclose your personal information for any purpose for which you refuse Us consent or later withdraw your consent. 

If you withdraw consent, you agree that in spite of this withdrawal We may continue to use the personal information previously provided to Us to the extent that We are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to Us. 

You also understand that you will not be able to buy our products without providing Us with any personal information. We need personal information about you for some purposes, including delivery address details, particulars that may require product support or authorized returns, invoicing, payment, or involve an ongoing business relationship with Us. 

If you decide to refuse to provide Us with the information We require or later withdraw your consent to use and disclose this information, We may no longer be able to provide you with the opportunity to buy Our products.



You have the right to communicate with Us about any issues that you may have relating to your personal information. 

Our Privacy Officer is responsible for ensuring Our compliance with this Privacy Policy.  

Please direct any complaints, concerns, or questions regarding Our compliance in writing to Our Privacy Officer by email at

Applicable law

The Company is a British Columbia, Canada proprietorship and the laws of the Province of British Columbia, Canada without regard to principles of conflict of laws, will govern this Privacy Policy and any dispute of any sort that might arise between you and Us, as well as any of Our successors and assigns.